Privacy Policy
Brightnest Home Services Pte. Ltd. (“Brightnest”, “we”, “us”) operates this website and provides home cleaning services in Singapore. This policy explains what personal data we collect, why we collect it, and what we do with it. It is written to align with Singapore's Personal Data Protection Act 2012 (PDPA).
1. What we collect
We only collect what we need to quote for, schedule and deliver a cleaning service, and to answer your enquiry.
- Details you give us. Your name, mobile number, email address, service address or postal code, home type, preferred date and time slot, and any notes you add to the request form or send us on WhatsApp.
- Service records. What was cleaned, when, who attended, and any feedback you give us afterwards.
- Technical data. Basic device and browser information, and the page you arrived from. If you reached us through a paid advertisement, the click identifier attached to that advertisement (for example a
gclidorwbraidparameter) is recorded so that the advertising platform can attribute the enquiry to the correct campaign.
We do not collect payment card numbers on this website, and we do not ask for your NRIC or any government identifier in order to book a clean.
2. Why we collect it
- To respond to your enquiry and prepare an accurate quotation.
- To schedule, staff and carry out the cleaning service, and to contact you about your appointment.
- To follow up after a visit — including the feedback call we make within 30 minutes of the team leaving.
- To handle any complaint, re-clean or refund.
- To measure which advertising channels bring genuine enquiries, so we don't waste budget on ones that don't.
- To meet our accounting, tax and record-keeping obligations.
3. Advertising and analytics cookies
This website can load Google Ads and Google Analytics measurement tags. When they are active, Google may set cookies or read identifiers on your device to measure the performance of our advertisements and to show our advertising to people who have visited this site.
- These tags are only loaded when a measurement identifier is configured in the page. If none is configured, no third-party measurement script is loaded at all.
- You can opt out of personalised Google advertising at adssettings.google.com, and control cookies generally in your browser settings.
- Blocking these cookies does not stop you from using this site or requesting a clean.
The enquiry form on this site does not submit to our server. It opens your own messaging app (WhatsApp) or email client with the details pre-filled, so you control what is sent and to whom. We receive it only when you choose to send it.
4. Marketing messages and the DNC Registry
We do not send you marketing messages unless you have asked us to. Sending an enquiry through this site is a request for a quotation and a service — it is not consent to receive marketing.
- We check the Singapore Do Not Call (DNC) Registry before making any telemarketing call or sending any marketing message to a Singapore telephone number, as required by the PDPA.
- If you have told us you do not want marketing contact, we will not contact you for that purpose.
- You can withdraw consent for marketing at any time by telling us on WhatsApp, by email, or by phone. Withdrawing marketing consent does not affect service messages about an existing booking.
5. Who we share it with
We do not sell your personal data, and we do not pass it to third parties to market their own products to you. We share it only with:
- Our cleaners and coordinators, to the extent needed to attend and complete your booking.
- Service providers who support our operations — for example our messaging platform and our accounting provider — under confidentiality obligations.
- Measurement platforms (such as Google), limited to the technical and campaign data described in section 3.
- Authorities, where we are legally required to disclose.
6. How long we keep it
- Enquiries that don't become bookings: kept for up to 12 months, then deleted.
- Booking and service records: kept for as long as you remain a client, and afterwards only as long as our accounting and tax obligations require.
- Marketing preferences and do-not-contact requests: kept indefinitely, because we need them to keep honouring your request.
7. Your rights and how to reach us
Under the PDPA you may ask to access the personal data we hold about you, ask us to correct it, or withdraw consent for a particular use. We will respond within a reasonable time and normally within 30 days.
- Email: sales@brightnest.com.sg
- WhatsApp / phone: +65 8800 0100
- Post: 8 Eu Tong Sen Street, #12-89, Singapore 059818
If you are not satisfied with how we have handled your request, you may raise the matter with the Personal Data Protection Commission (PDPC) of Singapore.
8. Security
We restrict access to your details to the staff who need them to do their job, we keep them behind access-controlled systems, and we do not leave physical job sheets containing customer data unattended. If a data breach affecting your personal data occurs, we will notify affected individuals and the PDPC as required by law. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Changes to this policy
If we change how we handle personal data we will update this page and the “last updated” date above. Material changes affecting existing clients will be communicated directly.